Frequently Asked Questions

Q: What is the forum VIP Code?
Q: Do I have to become a member to place an order?
Q: Why should I become a member? What are my benefits?
Q: Is your site secure?
Q: What types of payment do you accept?
Q: Can I pay by money order?
Q: Can I change my order after I have totaled my sale?
Q: When will my credit card be charged?
Q: Do I have to pay taxes on my purchase?
Q: Why doesn't the UPS web site recognize the tracking number for an order I placed?
Q. Is tracking available for FedEx?
Q: When will I receive my order?
Q: What if I need my order rushed for a Birthday or other special occasion?
Q: How do I know if my order went through?
Q: Can I change my order after I've clicked "Submit?"
Q: Can I backorder an item that is currently unavailable?
Q: Why haven't I received an E-mail regarding my order?
Q: Do you ship to International Countries?
Q.Do you ship to APO, PPO or any military address?
Q: What happens if my merchandise is damaged due to shipping?
Q: What happens if I get a doll that is not in good condition due to production?
Q. What do I do if I get the wrong merchandise?
Q. What If I get merchandise that I simply do not like and want to exchange?
Q: Do you wholesale your product?
Q: What is your minimum order for wholesalers?

Q: What is the forum VIP Code?
A: To register to use the forum, use this VIP Code: rigormortis78

Q: Do I have to become a member to place an order?
A: You don't need to be a member to place an order, but it would be a good idea! The kit is the real benefit. It is a lot of BeGoth merchandise for a great bargain! All of our items are limited and once we sell out they are gone forever. Just click here to become a member.

Q: Why should I become a member? What are my benefits?
A: When you sign up you get a great membership kit. It is filled with all kinds of awesome ghoulish goodies.

Sign up today and pay the ONE TIME fee of only $50.00!!

For all of you who are dying to get the latest info and special offers, as well as exclusive Bleeding Edge products. Join today and this is what you will get: 

 1. Lolita Sun 12" Exclusive figure
 2. Bleeding Edge Long Sleeved Dagger Shirt
 3. TWO Gifts from the Grave
 4. Crypt Club membership sticker & button
 5. Notification of new Bleeding Edge exclusives
 6. Special Contests ONLY for Crypt Club members

To receive a Crypt Club Membership NOT within the Continental U.S, we now offer USPS Service to all Countries in our web store. Check it out now for shipping rates! You can simply place a “test order” to see the different shipping methods and rates. Stop short of paying by simply backing out of that window.

Plus you will receive email updates that take you behind the scenes and will get you classified information about new products and Crypt Club special items.

Q: Can I order by telephone?
A: If you have a technical problem placing your order online or you simply prefer placing a phone order, you can call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day. Please have the items and SKU numbers available when you call to place your order. You will also need to call us if you wish to place an order using a money order, cashiers check and personal check. (If you place an order using a personal check your order will not be sent out until the personal check clears the bank)

Q: Is your site secure?
A: Yes, all private credit card information is encrypted across a secure line using Verisign.

Q: What types of payment do you accept?
A: We accept Master Card, VISA, Discover, American Express and ATM / Debit Cards with a VISA or Master Card logo and PayPal. In addition, you may pay with a money order, cashier's check, personal check. (If you place an order using a personal check you order will not be sent out until the personal check clears the bank).  Sorry, we do not accept COD or cash.  Or you can call Customer Service at 1.800.617.3883 for international orders 1.310.375.2800. To mail in a payment, you can begin the order process in our web store, choose your items and your choice of shipping options to get a total for your money order.  You will see your order total before you have to enter a Credit Card number.  Make your money order payable to Bleeding Edge in US Funds only and mail to:

3640 Skypark Drive - Torrance, CA 90505

ATTENTION: ORDERS

Please make sure to include all of your information such as full name, complete address and phone number as well as an email address.  Most importantly, please don't forget to let us know what you are ordering and what shipping option you prefer!

Q: Can I pay by money order?
A.  You may pay with a money order, cashier's check, or personal check. (If you place an order using a personal check your order will not be sent out until the personal check clears the bank).  Sorry, we do not accept COD or cash.

To mail in a payment, you can begin the order process in our web store, choose your items and your choice of shipping options to get a total for your money order.  You will see your order total before you have to enter a Credit Card number.  Or feel free to call us Monday thru Friday from 10:00am - 6:00pm PST toll free at 1-800-617-3883.  Make your money order payable to Bleeding Edge in US Funds only and mail to:

3640 Skypark Drive- Torrance, CA 90505

ATTENTION: ORDERS

Please make sure to include all of your information such as full name, complete address and phone number as well as an email address.  Most importantly, please don't forget to let us know what you are ordering and what shipping option you prefer!

Q: Can I change my order after I have totaled my sale?
A: Yes, you can hit the "Shopping Cart" link and add or delete items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges.

Q: When will my credit card be charged?
A: Transactions made on line are immediately charged. Phone orders process the payment the same day you place an order. All order(s) are shipped within 2 – 3 business days after the order is placed.

Q: Do I have to pay taxes on my purchase?
A: Only if you are a California Resident.

Q: Why doesn't the UPS web site recognize the tracking number for an order I placed?
A: When utilizing UPS.com to track an order, your tracking number will not be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Q. Is tracking available for FedEx?
A. Yes tracking is available for FedEx. When utilizing FedEx.com to track an order, your tracking number will not be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update.

Q: When will I receive my order?
A: Orders are processed Monday through Friday. Before your order ships, please allow a minimum of 7 business days for order processing. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options. Shipping options cover time in transit only. Depending on how busy we are it may take longer.

Orders using UPS Next Day Air take 7 days to process and, once shipped, will arrive on the next business day so it may take up to 9 business days from the time you place your order. Depending on how busy we are it may take longer.

Orders using UPS 3-Day Select take 7 days to process and, once shipped, will arrive on the 4th business day so it may take up to 12 business days from the time you place your order. Depending on how busy we are it may take longer.

Orders using UPS Ground take 7 days to process and, once shipped, will arrive in 5-7 business days so it may take up to 14 days from the time you place your order. Depending on how busy we are it may take longer.

Bleeding Edge may need to contact you if there is an issue with your order, so please keep your member information updated! Most order communication is done via E-mail, so it is important that your E-mail address is accurate and current. (this applies to all contact information)

Q: What if I need my order rushed for a Birthday or other special occasion?
Once you have placed an order with us there is an option to add a comment about your order. This is a great place to let us know that this is for a special event and must be rushed. If you do not let us know, we will have no way of knowing this information. If you forget to email us with this information after you have completed an order with us online, you can call Customer service at 1.800.617.3883 for international orders 1.310.375.2800 to let us know this order is a rush order. We are in the offices Monday thru Friday from 10 AM – 6 PM (PST). There will be a fee of $5.00 in addition to cost and shipping prices for these “rush” orders.

Q: How do I know if my order went through?
A: There is an easy way to verify that your order went through. If you received an order number, you are all set! Your order is being processed! Make sure to only click the "Submit" button once to avoid duplicate orders or charges. When in doubt you can email us at info@begoths.com or call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day.

Q: Can I change my order after I've clicked "Submit?"
A: To make changes to your order after you've already clicked "Submit," call Customer Service immediately at 1.800.617.3883, or 310.375.2800 for international customers. As long as the order hasn't gotten too far along in processing, we should be able to modify it for you. Hurry! Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day.

Q: Can I backorder an item that is currently unavailable?
A: These are collector items and once they are sold out they are gone forever. The good news is we can try to find out if an item is still available through one of the many online retail stores that carry our products. You can email us at info@begoths.com or call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day.

Q: Why haven't I received an E-mail regarding my order?
A: There are usually two reasons why you are not receiving E-mail notifications. You may have an outdated E-mail address on file, or you may have a spam blocker filtering out E-mail from our system. Make sure to keep your user information current by updating your E-mail address. Also, try turning off any spam blockers that may be preventing our messages from getting to you. Another way to prevent our emails going to your spam folder is to add CryptClub@begoths.com to your address book.

Q: Do you ship to International Countries?
A. Absolutely! We have many shipping options and are capable of shipping anywhere in the world! All of our International members are responsible for customs fees that are charged to the customer when importing merchandise. These fees are Government fees and Bleeding Edge is not responsible for those fees. Nor do we know ahead of time what they will be. This is not included in our price of shipping. These fees are charged by the Country of destination upon import of merchandise by your Government.

Q.Do you ship to APO, PPO or any military address?
A. Yes! We do ship to APO, PPO or any other military address. We do not offer that option through our webstore anymore due to USPS changing their way of calculating rates. You will simply need to email info@begoths.com. Please remember we are closed on weekends so a email sent after 6:00 p.m on friday night and through the weekend will not be answered until Monday.

Q: What happens if my merchandise is damaged due to shipping?
A. If you purchased directly from us and receive product that was damaged during shipping please immediately email us at info@begoths.com or call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day. We will need a picture emailed to us of the damaged product. Upon reviewing the pictures we will take appropriate action. This must be done with in 15 days of purchasing. We will only replace doll if damage is due to manufacturer error. If you recieve damaged product due to shipping we will not replace items unless there is significate damage to the product itself and not the packaging. However, if you recieve a doll with a damaged package due to shipping and are a collector who keeps the dolls in box we will replace the merchandise if you opt to pay for shipping. If you purchased the doll from another retailer, you will need to contact them regarding this matter.

Q: What happens if I get a doll that is not in good condition due to production?
A. If you purchase directly from us and receive a doll that you think is not in good condition due to production please immediately email us at info@begoths.com or call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day. We will need a picture emailed to us of the damaged product. Upon reviewing the pictures we will take appropriate action. This must be done within 15 days of purchasing. If you purchased the doll from another retailer, you will need to contact them regarding this matter.

Q. What do I do if I get the wrong merchandise?
A. If you purchased directly from us and are sent the wrong merchandise please immediately email us at info@begoths.com or call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day. We will need a picture emailed to us of the wrong product. Upon reviewing the pictures we will take appropriate action. This must be done within 15 days of purchasing. If you purchased the doll from another retailer, you will need to contact them regarding this matter.

Q. What If I get merchandise that I simply do not like and want to exchange?
A. The merchandise you receive and want to exchange must be in excellent condition and you will be charged a 15% restocking fee. You will also be required to pay for shipping the product back to our warehouse. This must be done within 15 days of purchasing. If you purchased the doll from another retailer, you will need to contact them regarding this matter.

Q: Do you wholesale your product?
A. YES! If are a legitimate store, have a resale license and would like to purchase our product wholesale we will need you to contact us at sales@begoths.com or click here http://www.begoths.com/become_dealer.php to fill out our dealer request from. You can also call Customer Service at 1.800.617.3883, or 1.310.375.2800 for international customers. If you are an international customer we may have a Distributor near you! Our Customer Service hours are Monday thru Friday 10:00 AM - 6:00 PM (PST) we are closed on weekends but you can leave a message and someone will call you on the next business day. We will need to have a copy of your business license and resale certificate for our files.

Q: What is your minimum order for wholesalers?
A. Our minimum order is only that you order 1 assorted case pack. Our items are packed assorted and we do not break the case for one style doll. We cannot wholesale individual items. If you have a physical store we can provide you with a wonderful Poster for your walls along with Postcards to pass out to your customers. Just ask for yours by emailing sales@begoths.com

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Thank you for your interest in our BeGoths™